General terms and conditions
Status: July 2020
I. Scope of application
Our Terms and Conditions of Sale and Delivery (hereinafter: GTC) shall apply exclusively. Any terms and conditions of the customer deviating from our GTC shall not be valid. If the customer is an entrepreneur, these terms and conditions shall apply to the entire apply to the entire duration of current and future business relations with the customer, even if they are not expressly referred to in a subsequent transaction.
II. scope of contract
Our written order confirmation shall be decisive for the scope of delivery; in the event of an offer on our part, this shall be decisive, however, in the event of a time commitment of our offer, this shall only apply in the event of timely acceptance; in the event of a deadline being exceeded, we shall no longer be bound to the offer. we shall no longer be bound by the offer.
III. prices and payment
In the absence of a special agreement, the prices shall apply ex works (FCA Donaueschingen, ICC Incoterms 2010), including loading at the works, but excluding packaging. Value added tax at the respective statutory rate shall be added to the prices. statutory amount.
In the absence of a special agreement, payment shall be made in cash, free to our payment office, strictly net within 10 days of the invoice date. In the event of default in payment, we may charge interest on arrears at the standard bank rate, unless unless we can prove a higher loss of interest or the customer can prove a lower loss of interest. Our right to claim default interest at the respective statutory default interest rate shall remain unaffected in any case. The offsetting of any counterclaims of the customer disputed by us, with the exception of legally established claims, is not permissible.
IV. Delivery time
The delivery period shall commence upon receipt of the order confirmation by the Purchaser, but not before the Purchaser has fulfilled its contractual obligations, in particular the provision of any necessary documents to be procured by it, and approvals as well as the receipt of any agreed down payment. The delivery period shall be deemed to have been complied with if the delivery item has left the works or notification of readiness for dispatch has been given by the time the delivery period expires. The delivery period shall be extended appropriately in the event of force majeure, in particular in the event of measures taken in the context of industrial disputes, in this case again in the event of strikes and lockouts, as well as in the event of the occurrence of other unforeseen obstacles, beyond our sphere of influence, insofar as such obstacles demonstrably have a considerable influence on the completion or delivery of the delivery item. This also applies if these circumstances occur at our suppliers. occur. We shall not be responsible for the aforementioned circumstances even if they occur during an already existing delay. We shall inform the customer immediately of the beginning and end of such obstacles.
V. Licence conditions software
§1 Subject matter of the contract
(1) The object of this software licence grant is the granting of rights of use and exploitation of the software specified in the respective contract ("Licensed Object") by us to the Purchaser.
(2) The subject of the licence consists of the object code of the software and the documentation.
§2 Granting of rights
(1) With this agreement we grant the customer the temporally and spatially unrestricted, simple, non-transferable right to use, reproduce and process the licensed object in accordance with this agreement.
(2) At our request and to the extent that we have a justified interest, the customer shall allow us or a third party commissioned by us to examine whether the use of the subject matter of the licence is within the scope of the rights granted by this agreement. agreement; the customer shall support us in carrying out such an examination to the best of its ability.
§3 Handover and installation of the subject of the licence
(1) We shall provide the purchaser with the number of copies of the subject of the licence required to exercise the rights of use and exploitation granted herein, as well as the documentation as an electronic document. The parties agree that the place of performance for the transfer of the licensed object shall be the registered office of tepcon GmbH. The purchaser shall bear all costs and risks associated with the handover. With the handover of the licensed object the transport risk (in particular the risk of accidental loss or destruction) of the copies of the subject of the license shall pass to the purchaser.
(2) The Purchaser is responsible for providing the system environment in accordance with the requirements specified in the contract.
(3) The Licensed Material shall be installed by the Purchaser.
§4 Licence fees
Licence fees for the granting of the rights granted by this Agreement shall be paid in accordance with the contractual agreements.
§5 Claims for material defects
(1) The software provided by us essentially corresponds to the product description. Warranty claims shall not exist in the event of an insignificant deviation from the agreed or presumed quality and in the event of only insignificant impairment of the usability. in the event of only insignificant impairment of the usability. Product descriptions do not constitute a warranty without a separate written agreement. In the case of update, upgrade and new version deliveries, the claims for defects are are limited to the innovation of the update, upgrade or new version delivery compared to the previous version status.
(2) If the customer demands subsequent performance due to a defect, we shall have the right to choose between rectification of the defect, replacement delivery or replacement performance. If the purchaser has set us a further reasonable period of grace after the first period has period has expired without result, or if a reasonable number of attempts to remedy the defect, make a replacement delivery or provide a replacement service have been unsuccessful, the customer may withdraw from the contract under the withdraw from the contract under the statutory conditions and claim damages or reimbursement of expenses. Subsequent performance may also be effected by handing over or installing a new programme version or a workaround (= diversions to avoid a known defect in a technical system). If the defect does not impair the functionality or does so only insignificantly, we shall be entitled, to the exclusion of further warranty claims, to to remedy the defect by supplying a new version or an update within the scope of its version, update and upgrade planning.
(3) Defects shall be notified in writing by means of a comprehensible description of the defect symptoms, as far as possible proven by written records, hard copies or other documents illustrating the defects. The The notice of defects shall enable the reproduction of the defect. The purchaser's statutory obligations to examine and give notice of defects shall remain unaffected.
(4) The limitation period for claims for defects is 12 months. The period begins with the delivery of the first copy of the subject of the licence including the documentation. In the case of the delivery of updates, upgrades and new versions, the period for these parts begins in each case with delivery.
(5) The customer shall immediately inspect the delivered items for any transport damage or other external defects, secure the corresponding evidence and assign any recourse claims to us, handing over the documents. documents to us.
(6) Claims for damages are subject to the restrictions of section VI.
(7) Modifications or extensions to the services or delivered goods made by the customer itself or by third parties shall render the customer's warranty claims null and void unless the customer proves that the modification or extension was not the cause of the defect, that the modification or extension is not the cause of the defect. We shall also not be liable for defects which are due to improper operation and operating conditions or the use of unsuitable operating materials by the customer. use of unsuitable operating materials.
§6 Claims for defects of title
(1) The software delivered or provided by us is free from third party rights that prevent use in accordance with the contract. This does not apply to customary reservations of title.
(2) If third parties are entitled to such rights and assert them, we shall do everything in our power to defend the software against the asserted rights of third parties at our expense. The customer shall of the assertion of such third party rights in writing without delay and grant us all powers of attorney and authority necessary to defend the software against the asserted third party rights. third parties.
(3) Insofar as defects of title exist, we shall be entitled (a) at our discretion (i) to take lawful measures to eliminate the rights of third parties which impair the contractual use of the software, or (ii) to assert such rights, or (iii) to modify or replace the software in such a way that it no longer infringes third-party rights, if and to the extent that the functionality of the software owed is not significantly impaired thereby, and (b) obliged to reimburse the Purchaser for the necessary recoverable costs of legal action.
(4) If the indemnification pursuant to para. 3 fails within a reasonable grace period set by the Purchaser, the Purchaser may withdraw from the contract under the statutory conditions and claim damages.
VI Liability, compensation
(1) We shall be liable under this contract only in accordance with the following provisions in (a) to (e): a) We shall be liable without limitation for damage caused intentionally or by gross negligence by us, our legal representatives or executives and for damage caused intentionally by other vicarious agents. (a) We shall be liable without limitation for damage caused intentionally or by gross negligence by us, our legal representatives or executive employees and for damage caused intentionally by other vicarious agents; for gross negligence by other vicarious agents, liability shall be determined in accordance with the provisions for slight negligence set out in (e) below. b) We shall be liable without limitation for damage caused intentionally or negligently by us, our legal representatives or vicarious agents resulting from injury to life, limb or health. c) We are liable for damages breach of independent guarantee promises up to the amount which was covered by the purpose of the assurance and which was recognisable to us at the time the assurance was given. d) We shall be liable for product liability damage in accordance with the e) We shall be liable for damages arising from the breach of cardinal obligations by us, our legal representatives or vicarious agents; cardinal obligations are the essential obligations which form the basis of the contract, which are decisive for the performance of the contract and which are not covered by the contract. basis of the contract, which were decisive for the conclusion of the contract and on the fulfilment of which the customer may rely. If we have only breached these cardinal obligations through slight negligence, our liability is limited to the amount that was foreseeable for us at the time of the respective performance.
(2) We shall only be liable for the loss of data up to the amount that would have been incurred to restore the data if it had been properly and regularly backed up.
(3) Any further liability of tepcon GmbH is excluded on the merits.
VII. commissioned data processing
(1) We act as an order data processor for our tracking and IoT products and process personal data for the ordering party (client within the meaning of the GDPR) on the basis of the contract concluded. Our contractually agreed service is provided exclusively in a member state of the European Union or in a contracting state of the Agreement on the European Economic Area. Any relocation of the service or parts thereof to a third country requires the prior consent of the customer and may only take place if the special requirements are met (e.g. adequacy decision of the Commission, standard data protection clauses, approved codes of conduct). If the Customer undertakes data processing outside the scope of protection of the GDPR, it shall ensure compliance with the standards. The duration of the order is to be taken from the underlying contract to be taken from it.
(2) The type and purpose of the processing result from the underlying contract. The Customer alone shall determine the purposes and means of the processing of personal data. Joint responsibility is excluded.
(3) Rights and duties as well as powers of instruction of the Purchaser
The ordering party alone shall be responsible for assessing the permissibility of the processing and for safeguarding the rights of the data subjects. This applies in particular to compliance with the individual and collective labour law data protection regulations which are affected by the tracking products used by our company. If a data subject contacts us with requests for correction, deletion or information, we will refer the data subject to the ordering party. If a data subject contacts us with requests for correction, deletion or information, we will refer the data subject to the ordering party, insofar as an allocation to the ordering party is possible according to the information provided by the data subject. We will support the customer within the scope of our possibilities. We shall not be liable if the request of the person concerned is not person is not answered by the ordering party, or is answered incorrectly or not answered in a timely manner. Changes to the object of processing and changes to the process shall be agreed jointly between the customer and us and shall be set out in writing or in a documented electronic format. in writing or in a documented electronic format. As a rule, the customer shall place all orders, partial orders and instructions in writing or in a documented electronic format. Verbal instructions shall be immediately in writing or in a documented electronic format. As stipulated in (5) above, the customer shall be entitled, prior to the commencement of processing and thereafter on a regular basis, to satisfy itself in an appropriate manner of compliance with the technical and organisational measures taken by us. technical and organisational measures taken by us and the obligations set out in this contract.
The customer is obliged to treat all knowledge of our business secrets and data security measures obtained within the framework of the contractual relationship as confidential. This obligation shall remain in force even after of this contract.
(4) Authorised persons and recipients of instructions shall be named in the underlying contract. In addition, the communication channels to be used for instructions shall be named; these are usually the exact postal address, e-mail address and telephone number. and telephone number. In the event of a change or long-term prevention of the contact persons, the contractual partner shall be informed immediately and in principle in writing or electronically of the successors or the representatives. The instructions shall be kept for their period of validity and subsequently for three full calendar years.
(5) Our duties as contractor
We process personal data exclusively within the framework of the agreements made and in accordance with the instructions of the ordering party, unless we are obliged to carry out other processing by the law of the Union or of the Member States to which to which we are subject (e.g. investigations by law enforcement or state protection authorities); in such a case, we will notify the controller of these legal requirements prior to the processing, unless the relevant law does not prohibit such notification because of an important public interest. We do not use the personal data provided for processing for any other purposes. No copies or duplicates of the personal data will not be created. The Customer permits the use of the data in the ordinary course of business for the purpose of achieving system improvements and troubleshooting, and the data will not be disclosed to third parties. We provide in the area of the processing of personal data in accordance with the order, ensure that all agreed measures are carried out in accordance with the contract. We also ensure, as far as technically possible, that the data processed for the customer is strictly separated from other data. processed for the customer are strictly separated from other data. The data carriers originating from the customer or used for the customer are specially marked. We shall carry out appropriate controls over the entire appropriate controls for the customer. We shall assist the customer in the fulfilment of the rights of the data subjects, in the compilation of directories of processing activities and in any necessary data protection impact assessments. of the Purchaser, we shall provide the Purchaser with appropriate support to the extent possible. We shall inform the customer without delay if, in our opinion, an instruction issued by him violates statutory provisions. violates statutory provisions. We shall be entitled to suspend the implementation of the relevant instruction until it is confirmed or amended by the person responsible at the customer after review. We shall correct personal data from personal data from the contractual relationship if the customer requests this by means of an instruction and our legitimate interests do not conflict with this. We declare that we agree that the customer - by appointment - is entitled to check compliance with the regulations on data protection and data security as well as the contractual agreements to an appropriate and necessary extent himself or through or by third parties commissioned by the customer, in particular by obtaining information and inspecting the stored data and the data processing programmes as well as by on-site checks and inspections. on site. We will assist in these controls as necessary. We hereby confirm that we are aware of the data protection regulations of the GDPR relevant for commissioned processing. We undertake to observe the client's secrecy regulations relevant to the respective order, in particular its secrecy regulations under labour law. We undertake to ensure that the processing of the customer's personal data in accordance with the of the customer's personal data in accordance with the contract. This obligation shall continue to exist even after termination of the contract. We shall ensure that we familiarise the staff employed in the performance of the work with the relevant data protection regulations before they commence their work. of the work with the provisions of data protection applicable to them and that they are bound to secrecy in a suitable manner for the duration of their work as well as after termination of the employment relationship.
We are jointly liable with the ordering party in the external relationship pursuant to Article 82 (1) DSG-VO for material and immaterial damage suffered by a person due to a breach of the DSG-VO. If both the ordering party and responsible for such damage pursuant to Art 82 (2) DPA Regulation, the parties shall be liable internally for such damage in proportion to their share of the responsibility. If, in such a case, a person claims a party party wholly or predominantly for damages in such a case, that party may demand indemnification or hold harmless from the other party to the extent that this corresponds to its share of the responsibility.
(7) Subcontracting relationships with subcontractors within the meaning of Art. 28 (3) sentence 2 lit. d DS-GVO)
We may engage subcontractors for the processing of the customer's data in the ordinary course of business. Subsequent consent to the use of subcontractors may be granted to us if we inform the customer of the name, address and intended activity of the subcontractor. address and the intended activity of the subcontractor. In addition, we must ensure that we select the subcontractor with particular regard to the suitability of the technical and organisational measures taken by the subcontractor. measures taken by the subcontractor within the meaning of Article 32 of the GDPR. We must contractually ensure that the agreed regulations between us and the customer also apply to the subcontractor. In the contract with the subcontractor the details must be specified in such a way that the responsibilities between us and the subcontractor are clearly demarcated. If several subcontractors are used, this shall also apply to the responsibilities between these subcontractors. between these subcontractors. In particular, the customer must be entitled to carry out appropriate checks and inspections, including on-site checks and inspections, at subcontractors' premises or to have these carried out by third parties commissioned by the customer. commissioned by him. The Purchaser shall be informed immediately of any changes. The Purchaser has the right to object to the change within 2 weeks after receipt of the change notification if there is a substantial reason for doing so.
(8) Technical and organisational measures pursuant to Art. 32 DS-GVO (Art. 28 Para. 3 Sentence 2 lit. c DS-GVO)
The customer shall be made aware of our technical and organisational measures in the contract. He shall be responsible for ensuring that these provide an appropriate level of protection for the risks of the data to be processed. We reserve the right to change the security measures taken, but it must be ensured that the contractually agreed level of protection is not undercut.
(9) Our obligations after termination of the order
After completion of the contractual work, we shall delete or destroy all data, documents and processing or utilisation results in our possession and in the possession of subcontractors which are connected with the contractual relationship. relationship, shall be deleted or destroyed in accordance with data protection regulations. The customer shall receive notification of this so that he can back up his data. The deletion or destruction shall be communicated to the customer in writing or in a documented in writing or in a documented electronic format.
VIII Choice of law and place of jurisdiction
All legal relations between us and the Purchaser shall be governed by the laws of the Federal Republic of Germany to the exclusion of the Vienna UN Convention on Contracts for the International Sale of Goods of 11 April 1980 (CISG). Local and international place of jurisdiction for all disputes arising from the contractual relationship is our registered office. We are also entitled to take legal action at the headquarters of the customer.